Privacy Policy

Purpose

The Health Spot Family Wellness ("we," "our," "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information, in compliance with Ontario’s Freedom of Information and Protection of Privacy Act ("FIPPA") and other applicable laws. This policy outlines the types of personal information we collect, how we use it, and your rights in relation to your information.

Personal Information

“Personal Information” means any information about an identifiable individual. Examples include your name, contact details (address, email, phone number), date of birth, gender, health history, medical conditions, and any other details that could identify you.

We may collect personal information through various channels, including:

Appointments: When you schedule an appointment with us.
Forms: When you fill out new patient or health history forms.
Interactions with Us: Through our website, social media, or via phone.

Collection and Use of Personal Information

We collect personal information primarily for the following purposes:

To provide our services: Including chiropractic, osteopathy, physiotherapy, massage therapy, naturopathy, counseling, and other wellness treatments.
To manage appointments and billing: We collect and process your information to schedule appointments, manage your health records, and process payments.
To communicate with you: We may use your contact information to send updates about your appointments, wellness information, and promotional content related to our services.
To improve our services: We may use your information to conduct internal reviews, improve treatment options, and personalize our services to your needs.
Legal and Regulatory Compliance: We may need to use your personal information to comply with healthcare regulations and legal obligations.

Information We Collect

Contact Information: Includes name, email, phone number, and other relevant details collected when you interact with our services or website.
Billing Information: We collect payment details for transactions related to our services. Payment details are processed through secure, PCI-compliant methods and are not stored by us.
Health Records: Your medical history, health conditions, and treatment information are kept in secure files to provide appropriate care.
Website Information: When visiting our website, we collect data on your device and browsing habits using cookies, web beacons, and other tracking tools to enhance your experience and improve our services.

Third-Party Services and Sharing

Service Providers: We may share your personal information with third-party service providers who assist us in providing healthcare and administrative services. These providers are bound by confidentiality agreements.
Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a subpoena or to comply with health and safety regulations.
Aggregated Data: We may share anonymized data for research, statistical analysis, or promotional purposes without disclosing your personal identity.

Cookies and Tracking

We use cookies and similar tracking technologies to gather non-personally identifiable information to understand how users interact with our website, improve our offerings, and enhance user experience. You can adjust your browser settings to manage or decline cookies.

Data Security

We implement industry-standard security measures to protect your personal information, both electronically and physically. This includes encrypted data transmission, secure storage of health records, and access controls. Only authorized staff members have access to your personal information, and they are trained in data protection practices.

International Transfers

Your personal information may be transferred to and processed in countries outside of Canada for storage or processing. We ensure that appropriate safeguards are in place to protect your privacy rights.

Storage Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, health records may be retained for a specified period after your last treatment. After this period, your information will be securely destroyed.

Your Rights

You have the right to:

Access and request a copy of your personal information.
Correct or update your personal information.
Withdraw consent to certain uses of your personal information.
Request the deletion of your personal information (subject to legal restrictions).

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated date of the policy.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

The Health Spot Family Wellness
Email: info@thehealthspotfamilywellness.com
Phone: 905.851.0506
Address: 7A - 7600 York Regional Road 27, Vaughan, ON, L4H 0P8
Website: www.thehealthspotfamilywellness.com